Product requirements document template

Develop a product with alignment using AI and our expert-curated template.

[A-321] Pharmacy checkout flow redesign

Project: Pharmacy checkout flow

Target release: May 10, 2024

Document owner: Vincent Chang

Designer: Demetrius Morgan

Developer: Anne Klein

Status: In review

Design: Pharmacy checkout flow v10

Problem Alignment

Background

Our current pharmacy checkout flow is outdated and cumbersome for both customers and pharmacy staff. Customers have complained about long wait times, confusing prompts, and lack of clarity around prescription status and pricing. Internally, the pharmacy team has identified several inefficiencies and technical limitations with the legacy system that hinder productivity.

The Problem

The existing pharmacy checkout flow leads to poor customer experience due to long wait times, confusing UX, and lack of transparency. It also creates operational inefficiencies for pharmacy staff. We need to redesign the flow to be more customer-centric, intuitive, and streamlined in order to improve customer satisfaction, reduce wait times, and boost staff productivity.

Solution

Requirements and scope

  • Redesign pharmacy checkout UX flow and UI
  • Implement address and insurance verification
  • Provide clear Rx pricing to customers upfront

User stories

As a pharmacy customer, I want to:

  • Easily start a new prescription order or refill
  • View transparent pricing information upfront
  • Check out quickly without confusing prompts

As a pharmacist or technician, I want to:

  • Pull up customer orders efficiently
  • Process payments quickly
  • Have safeguards to prevent dispensing errors
  • Spend less time on routine checkout tasks

Release criteria

  • New pharmacy checkout flow designed and implemented
  • Integration with pharmacy management system complete with no critical defects
  • Accessibility score of AA or higher

Out of scope

  • Changing underlying pharmacy fulfillment processes
  • Modifying pharmacy management system beyond necessary integration points
  • Supporting checkout on mobile app (only web and in-store kiosk)

Join 300k+ passionate writers